REFUND POLICY

This Refund Policy clearly defines the official rules and procedures for returns, refunds, and related service standards for all orders placed on our official website. This policy is formulated to ensure transparent, fair, and standardized after-sales services for all global customers. By placing an order and completing a purchase on our platform, you fully agree to the terms and regulations stated in this Refund Policy. All services are implemented in accordance with unified platform standards to protect the legitimate shopping rights and interests of every customer.

1. General Refund & Return Eligibility

We provide a customer-friendly and standardized return and refund service for all products in our store, including waterproof and rainproof series products, waterproof swim caps, satin sleep caps, men’s wave sleep caps, and all supporting accessories and extended apparel. All eligible products can be applied for return and refund within 60 days upon the customer’s receipt of the goods. This long return period allows customers to fully inspect product quality, size, workmanship, and applicability to ensure a satisfying shopping experience.
To qualify for a full refund, the returned items must be kept in original condition, including intact original packaging, unused, unwashed, undamaged appearance, and complete matching accessories. Products with artificial damage, excessive wear, private modification, or missing accessories will not be eligible for return and refund services unless the damage is caused by inherent product quality problems or delivery errors on our side.

2. Order Processing & Delivery Instructions

All orders on our website will be processed and shipped within 1 to 3 business days after payment confirmation. We adopt a unified global delivery standard, with a consistent delivery cycle of 6 to 12 business days for both domestic and international orders. There is no expedited delivery service for all orders, and all shipments will be delivered in accordance with the standard logistics cycle. Customers can arrange return and refund applications reasonably based on the order delivery progress.
Our store provides free shipping for all products with no additional shipping fees or hidden charges. Under normal return circumstances, the original shipping cost borne by our platform will not be deducted from the refund amount, and we will follow unified refund standards to process your application.

3. Refund Processing Timeline

After we receive, inspect, and confirm that your returned items fully comply with the return eligibility standards, we will immediately initiate the official refund procedure. All valid refund applications will be completely processed within 5 to 10 business days.
The refund will be returned through your original payment channel. Please note that the final arrival time of the refund funds depends on the processing efficiency and rules of your corresponding payment institution or bank. Our platform will complete all internal refund operations within the specified time limit and will not delay the refund process for any man-made reasons.

4. Payment Currency Standard

All product pricing, order settlement, and refund calculation on our official website adopt USD (United States Dollar) as the unified settlement currency. All refund amounts will be calculated and returned in US dollars uniformly. No additional currency conversion fees or handling fees will be charged during the refund process, ensuring standardized and consistent fund settlement for global customers.

5. Partial Refund & Special Circumstances

For orders with multiple items, customers can apply for partial return and partial refund for eligible individual products, and we will calculate the refund amount according to the unit price of the corresponding products. If the product has inherent quality problems, wrong delivery, or missing items caused by our platform, we will bear the corresponding after-sales responsibility and provide full refund, replacement or other reasonable solutions according to the actual situation.
If the return application is caused by the customer’s personal reasons such as inappropriate size, dislike of style, or accidental wrong order placement, the customer shall be responsible for the return logistics cost. We will strictly verify each return reason and handle the refund business in accordance with unified policy standards.

6. Application Procedures

If you need to apply for a return and refund, please contact our customer service team through the Contact Us page on our official website first. Our professional customer service staff will guide you to complete the return application, provide return address information, and track the subsequent processing progress. Please do not return goods without prior consultation and confirmation, so as to avoid affecting the normal processing of your refund application.

7. Policy Explanation & Update

We reserve the right to update and optimize this Refund Policy irregularly to adapt to service upgrades and industry standard adjustments. The updated policy content will be published on the official website page and take effect immediately. All return and refund services will be implemented in accordance with the latest published policy standards.
For any questions and consultation about return and refund rules, please get in touch with us through the Contact Us page. We will provide professional, accurate and timely after-sales service support for every customer.